Field Notes
Ops thinking, written down.
Notes from the team on e-commerce operations, Shopify, returns management, and supplier coordination. No thought leadership. Just things we've seen and figured out.
Ops Debt Is Real — and It Compounds Like Financial Debt
Every manual workaround you accept today costs more to undo in six months. Here's how to spot it early and what to actually do about it.
Operations
Why Your Returns Process Is Losing Customers, Not Just Money
The cost of a bad return experience isn't the refund. It's the customer you won't see again — and three people they told about it.
Returns
The Supplier Coordination Problem No One Talks About
It's not the big delays that kill your ops. It's the small mismatches — quantity, spec, timing — that accumulate across 20 SKUs and 5 suppliers.
Suppliers